Website Privacy Policy
People First Trading Ltd (‘we’ or ‘us’) ( trading as Mobility Land as the website) collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulations which applies in the UK, and we are responsible as a ‘controller’ of that personal information for the purposes of those laws. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information is stored on our internal systems and our website simply verifies you as a customer of Mobility Land. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your own account or by contacting us. If you find any inaccuracies, we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. We use the information you provide for the following purposes:
- Aid strategic development
- Audit usage of the site
- Providing the best possible service processing any orders you may have made
- Providing you with information about products and services we offer
.
Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Mobility Land web pages are owned and controlled for these purposes by Mobility Land. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Mobility Land pages for any other purpose whatsoever, in any medium, without the prior written permission of Mobility Land.
Uses Made Of Information
We use information held about you in the following ways:
- To ensure that content from the website is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post.
If you are an existing customer, we will only contact you by email or post with information about goods and services similar to those which were the subject of a previous sale to you.
Your Consent
By submitting information to Mobility Land you consent to the collection and use of this information by Mobility Land and its Service Provider (if any) in the fulfilment of your order.
By entering into an agreement with us when you place an order you have consented to this use of your data (where applicable). You may ask us at any point not to share your information with third parties for this purpose by contacting [email protected] and providing your customer account number.
If we decide to change our privacy policy we will post changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Who Are We?
This website is operated by “People First Trading Ltd”. The privacy of our users is extremely important to us and so we ask you to please read through this document. It aims to give you information about how Mobility Land, which is a trading name of People First Trading Ltd, collects and processes your personal data including through your use of this website , including any data we may need to process your order. It includes your rights in relation to your personal data and how to contact us. Our contact details are at the bottom of this notice.
You have a right to make a complaint at any time to the ICO, which is the UK supervisory authority for data protection issues. www.ico.org.uk , however if you have any concerns, please contact ourselves in the first instance so we can deal with your concerns.
Changes to the Privacy Policy
This version is dated 30 January 2021.
We may change this privacy policy at any time and we ask you to check back for any changes regularly. We will, if you sign up to our newsletter, email you of any changes we make. We will also put a notice on the footer home page.
Third Party Links
We may include links to third party websites. Clicking on these links may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy policies and when you leave our site we strongly advise you to read their privacy notice.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
The Data we collect about you
We may collect use and store different kinds or personal data about you.
Personal information you provide us, First name, Maiden name, Last name , Username, Title, date of birth and gender, email address, billing address, delivery address, telephone numbers and any health data for Vat relief or to personalize recommendations to you on our newsletters or emails.
. Some examples of when we collect this information include :
When signing up for an account, newsletters or when subscribing to our site. When you enter any competitions, also if you are eligible for VAT relief on any products.
When required for the obtainment of VAT relief on certain products from HM Revenue and Customs for the sale of goods to a disabled person, we collect health data and this information constitutes special Category of Personal data. We only collect this information for our legal duties for VAT relief. Please see our VAT relief page for more information.
Personal information about third parties
If you give us information about another person , you confirm that the other person has appointed you to act on their behalf and agreed that you
- Shall consent on their behalf to the processing of their data
- Shall receive any data protection notices on their behalf
Monitoring and recording communications
We may monitor communications such as emails and telephone calls for quality assurance, training and fraud prevention. Our Telephone Calls are recorded for training and quality.
Cookies
Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommended products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Opt out
You can unsubscribe and opt out of our emails at any time by contacting us.
How is your personal data collected
To create an account on our website
When you request any information to be sent to you
When you place an order
For statistical and behavioral analysis
When you enter a competition or survey
When you give us feedback
When we need to comply with a legal or regulatory obligation.
We will only share your details with third parties when you have given us permission to do so, for example, if you request further information regarding mobility insurance or request a quote for a stairlift . These are supplied from a third party.
How we store your personal data
We have taken appropriate security measures to prevent personal information from being accidently lost or used in any unauthorized way. We will only keep your personal data as long as is necessary for any obligations we may have and also for any warranty periods for the products.
We limit your personal data to employees, agents, or third parties who have a need to know, they will only process your personal data on our instructions and are subject to privacy laws and duty of confidentiality.
Your data protection rights
- Your right of access …. you have the right to ask us for copies of your personal information
- Your right to rectification… you have the right to rectify your personal information that you think is inaccurate or incomplete
- Your right to erasure … you have the right to ask us to remove your personal data. Please note we may not be able to delete all the information for specific legal reasons , which will be notified you if applicable at the time of the request
- Your right to restriction of processing……You have the right to ask us to suspend the processing of your personal data in certain circumstances. Where we have a legal obligation to use it and you have objected to our use of it whilst we verify. You can ask us to hold the data even if we no longer need it for you to establish or defend legal claims
- Your right to object to processing………..You have the right to object to the processing of your personal information. In some cases this may not be possible if we have legitimate grounds to process your information
- Your right to data portability ……..You can ask us to transfer your personal information to another organisation. Please note this only applies to your personal information you gave us on the website or via telephone for the purposes of our business but will not include order information to be sharewith third parties unless it is for legal purposes
If you wish to exercise any of the rights, please contact us on [email protected]
No fee is usually required
We have one month to respond to you
If your request is excessive or repetitive or abusive we may refuse to comply in these circumstances but you will be given the reason why.
For further information you can contact us on
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.